SaaS & digital services
Subscription software that fits how your team works
Cloud applications, business platforms, productivity ecosystems and online services — selected, configured and managed around the way work actually happens in your organisation.
The problem with subscriptions
Easy to start, harder to keep coherent
Subscription software removes most of the friction from adopting a new tool, which is genuinely useful and also the source of the problem. Over two or three years, an organisation accumulates overlapping platforms, duplicated data, several places where the same conversation happens, and a renewal calendar nobody owns.
Our work here is less about finding new tools than about making the set you depend on coherent: choosing platforms deliberately, configuring them properly, retiring the ones that no longer earn their place, and keeping the commercial side visible.
- Platforms chosen against a stated requirement, not against a demo.
- Overlap identified before it becomes duplicated data.
- Administration, permissions and offboarding set up from the start.
- Renewal and cost visibility maintained as the estate grows.
Platform categories
Where SaaS usually sits in a business
Collaboration & communication
Messaging, meetings, shared workspaces and document collaboration — the systems where a distributed team either works well together or does not.
Productivity ecosystems
Integrated suites covering documents, mail, calendars and storage, where the administrative model matters as much as the applications themselves.
Business platforms
Customer management, operations, finance, project delivery and reporting platforms that carry core business process.
Cloud-based applications
Line-of-business applications delivered as a service, including sector-specific tools with narrower vendor markets.
Developer & technical services
Source control, continuous integration, monitoring, error tracking and other services that support engineering work.
Security & identity services
Access management, single sign-on, endpoint protection and backup services, planned alongside the platforms they protect.
What we do
Selection, rollout and ongoing management
Most SaaS engagements involve some combination of these five areas.
Platform selection and plan comparison
Comparing platforms against a written requirement, then comparing plans within the chosen platform — because the difference between two tiers of the same product is often larger than the difference between two products.
Rollout and adoption planning
Sequencing the introduction, migrating data where required, setting up permissions and administration properly, and making sure the people expected to use the platform know why it changed.
Subscription and renewal planning
Keeping visibility over what is subscribed, at what tier, for how many users, on what renewal date — and reviewing whether each of those is still the right answer.
Integration and consolidation
Connecting the platforms that need to exchange data, and identifying the ones whose function is already covered elsewhere well enough to retire.
Evaluation criteria
What we look at before recommending a platform
Feature lists are the least useful part of a SaaS evaluation. These are the criteria that tend to determine whether a platform still looks like a good decision two years later.
- Fit to process — whether the platform matches how the team works, or requires the team to change to match it.
- Administration model — how users, permissions, data and offboarding are actually managed.
- Data portability — what leaving looks like, and whether your data comes with you in a usable form.
- Integration surface — how well it connects to the systems around it.
- Cost trajectory — what the platform costs at your current size and at your expected size.
- Regional considerations — where data is processed and whether that raises any constraints for your organisation.
Bring order to your digital services
Whether you are choosing a first platform or reviewing an estate that has grown organically, we can help you make the set coherent and keep it that way.